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Terms of Use & Legal Disclaimer

This website is operated by SarVibe Media. By accessing this website or engaging our services, you agree to be bound by the terms set out below.

1. Services

SarVibe Media provides professional photography, videography, and aerial (drone) services for real estate agents and commercial clients. All services are subject to availability, site conditions, and operational limitations.

2. Regulatory Compliance (Drone Operations)

All aerial operations are conducted in accordance with the requirements of the Civil Aviation Safety Authority (CASA). Drone services are subject to airspace restrictions, weather conditions, and safety regulations. We reserve the right to refuse, reschedule, or cancel aerial services where operations are deemed unsafe, restricted, or non-compliant.

3. Bookings and Scheduling

Bookings are confirmed upon acceptance by SarVibe Media. Scheduled services may be rescheduled due to weather, safety concerns, restricted airspace, or unforeseen circumstances. We will make reasonable efforts to notify clients of any changes.

4. Client Responsibilities

Clients agree to:

  • Obtain all necessary permissions from property owners, occupants, and relevant authorities

  • Ensure the property is clean, staged, and ready at the scheduled time

  • Provide safe and unobstructed access to the property

  • Disclose any hazards, restrictions, or special requirements prior to the shoot

Failure to meet these requirements may result in additional fees or rescheduling.

5. Weather and External Conditions

Service delivery is dependent on suitable weather and lighting conditions. We are not liable for delays, rescheduling, or variations in output caused by environmental or site-specific factors beyond our control.

6. Delivery and Turnaround

Delivery timeframes are estimates only and may vary depending on workload, project complexity, and external factors. While we aim to meet agreed deadlines, we do not guarantee delivery within a fixed timeframe unless explicitly agreed in writing.

7. Intellectual Property and Usage Rights

All photographs, videos, and media produced by SarVibe Media remain the intellectual property of the company unless otherwise agreed in writing. Upon full payment, clients are granted a non-exclusive, non-transferable licence to use the media for agreed marketing and promotional purposes.

Clients must not:

  • Resell, sublicense, or distribute media to third parties without written consent

  • Alter or edit media in a way that misrepresents our work

  • Use media for unlawful or misleading purposes

8. Payment Terms

Payment terms will be outlined in individual quotes or invoices. Late payments may result in delays in delivery or additional fees.

9. Limitation of Liability

To the fullest extent permitted by law, SarVibe Media excludes all liability for any direct, indirect, incidental, or consequential loss or damage arising from:

  • Use of this website

  • Delays or inability to provide services

  • Circumstances beyond our reasonable control

Where liability cannot be excluded under Australian law, it is limited to the resupply of services or the cost of resupplying those services.

10. Website Content

All content on this website, including images, videos, branding, and text, is owned by or licensed to SarVibe Media. Unauthorized use or reproduction is prohibited.

11. Privacy

We respect your privacy and handle personal information in accordance with applicable privacy laws. Any information collected through this website is used solely for business and communication purposes.

12. Acceptance of Terms

By using this website or engaging our services, you acknowledge that you have read, understood, and agree to these terms.

PRIVACY POLICY - THE BASICS

This Privacy Policy outlines how SarVibe Media collects, uses, and protects your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Business details (e.g. real estate agency)

  • Property addresses and project details

  • Any other information you provide through our website, email, or phone

2. How We Collect Information

We collect information when you:

  • Submit a contact form on our website

  • Request a quote or make a booking

  • Communicate with us via email, phone, or social media

  • Engage our services

3. Use of Information

We use your information to:

  • Respond to enquiries and provide quotes

  • Deliver photography, videography, and drone services

  • Communicate about bookings and projects

  • Send invoices and process payments

  • Improve our website and services

We do not sell or rent your personal information to third parties.

4. Disclosure of Information

We may disclose your information to:

  • Contractors or team members assisting in service delivery

  • Payment processors or accounting services

  • Legal or regulatory authorities where required by law

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

6. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve user experience and track website performance. This may include anonymous data such as browser type, pages visited, and time spent on the site.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

-SarVibe Media
-contact@sarvibemedia.com.au
-0402123856

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